Telecommunications

Around the world, telecommunications and Internet Service Providers (ISPs) face constant challenges to their business model - from the economy, competitors, and regulators. At the same time, customers are demanding new service offerings and personalized customer care at a competitive price. Sagna Technologies will provide leverage experience, technology, and best-practice processes to deliver a cost-efficient customer experience that increases customer loyalty without breaking the bottom line. The global Telecom industry is undergoing significant transformation. Easing of the regulatory environment, rapid technological advancements, increased acceptance and use of new products and services by consumers, emergence of new burgeoning markets have all come together to usher in an era of rapid change and growth.


However, this state has intensified existing challenges and created new ones for the telecom operators, content providers and the infrastructure equipment manufacturers. Some of the key challenges faced are

Customer churn reduction and new customer acquisition Revenue enhancement
Reducing time-to-market in introduction of new products and services
Reducing the cost of ownership
Flexible and saleable technological implementations that can be efficiently re-configured to adapt to rapidly evolving business needs
Optimize the overall cost of doing business

Sagna has been helping leading names in the Telecom industry address these very challenges through our well-balanced portfolio of business and technology consulting, product engineering services and platform solutions. Our ready-to-deploy Telco platform solutions have helped our customers quickly implement business performance monitoring and optimization solutions cost effectively.

Our Services

Sagna provides end-to-end product engineering and R&D services to the Mobile, Telecom and Networking industry. Our solutions and services to product companies range from analysis, design, and development to software testing in the segments of switching, data communication and network management. The key differentiation in our offerings is our ability to design and develop software with the latest optimized software engineering skills and domain understanding. These include
Design and development of call control software KTS/PBX systems
Design and development of PBX functionality for media gateway controllers of VOIP based switches.
Design and implementation of key network management system components for a satellite communication system
Design and implementation of RSVP protocols for video streaming servers and integration with IP stack
Design and implementation of SNMP based network and element management system for normal and gigabit switched routers.
Design and development of router configuration tool capable of network discovery, network planning and router configuration for series of routers, switches and hubs of telecom OEMs
Design and development of MPLS based traffic engineering system capable of network discovery, network analysis and simulation, network monitoring and network congestion control.

We provide customer facing and back office functions such as technical support and customer service. Our consulting experience spans corporate, SME and consumer markets and addresses customer relationship management, business process management, order management, repairs, provisions, field sales and service, marketing and web self-service.